Return & Refund Policy

At JAY'S COLLECTION & BOUTIQUE, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us as soon as possible.

Return Eligibility

To be eligible for a return:

Your return request must be made within [NUMBER] days of receiving your order.
The item must be unused, unworn, unwashed, and in its original condition.
The item should include its original packaging, tags, labels, and accessories where applicable.
Proof of purchase or your order number may be required.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other reasons. These may include:

Used or worn items.
Items that have been washed, altered, damaged, or stained after delivery.
Items without original tags or packaging.
Personalized or customized products, where applicable.
Clearance/final-sale products, where clearly identified as final sale.

Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us at [EMAIL ADDRESS] within [NUMBER] days of delivery. Please include your order number and clear photographs/videos showing the issue.

We will review the claim and, where appropriate, provide a replacement, exchange, store credit, or refund.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent by us, [CUSTOMER/STORE] is responsible for return shipping costs.

Original shipping charges are [REFUNDABLE/NON-REFUNDABLE], except where required by applicable law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow [NUMBER] business days for us to process the refund, plus any additional processing time required by your bank or payment provider.