Order Processing
Orders are normally processed within [NUMBER] business days after payment is successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may be longer during sales, holidays, product launches, or periods of unusually high order volume.
Delivery Times
Estimated delivery times are:
- Domestic orders: [NUMBER–NUMBER] business days
- International orders: [NUMBER–NUMBER] business days
Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs, public holidays, incorrect addresses, or other circumstances outside our control.
Shipping Charges
Shipping charges are calculated and displayed at checkout unless free shipping is specifically offered.
Any promotional free-shipping offer is subject to the terms stated at the time of purchase.
Order Tracking
Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.
Tracking information may take some time to become active after the courier receives the package.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Lost or Delayed Packages
If tracking indicates that a package has been delivered but you have not received it, please contact us at [EMAIL ADDRESS].
We may work with the shipping carrier to investigate the issue.
International Orders
Customers ordering internationally may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges, where applicable, are generally the responsibility of the customer unless we specifically state otherwise.